FAQs

Payments & Discounts

  • I have 2 coupons! Can I use them both?

    Unfortunately, no. Our policy is one coupon per order. Sorry about that!

Products

  • Disclaimer about Direct to Garment

    You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!

  • What type of ink do you use?

    We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

  • How are the canvases made?

    They are printed on a satin finish canvas and hand stretched.

  • How should I wash my printed garments?

    We use the latest Direct-to-Garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screenprinters use.

    Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.

    In order for you to prolong the life of your custom print, we suggest following the care instructions below:

    Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

  • How are mugs made?

    Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

  • Are your products eco-friendly?

    We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

  • How are your products packaged for shipment?

    Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38.

Shipping / Packaging / Fulfillment

  • How long does it take for my order to be processed?

    From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.

    Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.  Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though! All of the big LA wholesale factories are practically in our backyard, including American Apparel. This means it’s super easy to keep stocked and minimizes wait time for you and your customers!

    Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

    Shipping speeds

    TO BASIC EXPEDITED
    USA 3-5 business days via USPS
    3-8 business days via FedEx SmartPost
    1-3 business days via FedEx
    Canada 5-10 business days without tracking 1-5 business days via FedEx
    Worldwide 10-20 business days without tracking 1-5 business days via FedEx

  • Do you ship to international locations?

    We ship to over 180 countries. Once you have added at least one product to your shopping cart and provided a shipping address, shipping options will be shown. Keep in mind that we don’t ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!

  • What if a frame breaks during shipment?

    We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, please contact us so we will reship their order to ensure they are satisfied with the product.

  • What if the order is lost in the mail?

    For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

    We may ask for your help before doing that, like confirming with if the shipping address was correct. It would also be good to double check  with your local post office to try locating the lost order.

    Keep in mind that if tracking information states an order was delivered, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

  • How are your products packaged for shipment?

    Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38.

  • Can I upgrade my shipping speed after submitting an order?

    Yes, you can! please contact us and we discuss the details.

  • How do you package frames?

    Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

  • What if the product is damaged in the mail?

    We ask for photo verification of the damaged goods sent to contact@201xstore.com, then we’ll gladly send a replacement at no cost to you.

  • Why don’t canvases ship to Australia?

    In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards.

    The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we do not ship canvases there.

    Click here to learn more about Australia’s import requirements and regulations.

  • Does FedEx ship to PO Boxes?

    They don’t ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.

  • How long is fulfillment time?

    We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

    97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.